Horrible experience there!! DON'T get sucked in by initial niceties! Ordered my wedding dress 1/06 - at the time was unsure whether or not I wanted to add buttons down the back or lower the back to an angle. When I went in for 1st fitting (May?) all was well and I told them I wasn't interested in the other alterations. At the 2nd fitting, I went to pay and there was a $100 charge for ordering buttons!!! I NEVER told anyone to order $100 buttons and had never even seen buttons! Owner was snotty about it. No apology - simply: "The buttons were ordered - you'll have to pay." As if they couldn't have made a mistake-it was my problem. We were in a rush so had to leave. Called back the next day and was told by the 'snotty' owner again (after arguing with me) that I had to deal with original sales assoc. When I did (the next day) she said that since there was a misunderstanding, they usually charge $125 to press the dress - she would simply not charge me to press it. I said OK. Only after I got off the phone did I realize pressing was a ridiculous charge that most salons do for free.
Didn't want to make more ruckus since they still had my dress. At same time, my cousin had ordered wedding & bridesmaid dresses through P&P (and had her own separate set of problems with them). I waited 'til my cousin got her dress & found they never charged her for pressing. THE LIARS - THEY DON'T CHARGE FOR THIS! After picking up my dress, I tried to address this lying and inconsistency and get my $100 back and was met with a ridiculous amount of rudeness. I couldn't believe it. They refused to credit me the $100. After trying to fight it in numerous ways, I'm still out $100 and I've never even SEEN the buttons I was charged for!
UNREAL - they shouldn't be in business. Stay far, far away.
They have a new store in East Bay (Concord?). Same staff - stay away.