Posting reviews is not my style. I normally read them, however, I can't bite my tongue on this one.
After reading great reviews we stopped by Pannikin's in Encinitas yesterday for my brother's birthday. He loves carrot cake and word had it Pannikin had some of the best cakes and goodies around. Obviously we were excited but our excitement quickly turned into DISAPPOINTMENT. First off, we were greeted with ""we're closing in 15 minutes"" NOT a ''welcome' or 'how may I help you' or even just a simple 'hello'! Nope, instead a smile-less pair of young ladies; CLEARLY ANNOYED, gave us that 'oh, great' look. Even though customer service was non-existent we were already there so decided to order a few things. 3 coffees, 3 goodies and $25 dollars later we were actually enjoying ourselves until the busboy walked up and I kid you not, actually did the 'finger across the throat' move and stated, ""WE'RE CLOSED. OUT!"". SHOCKED (and biting our tongues), not just us, but the few remaining customers looked around in total disbelief got up and made our way out. We stopped at the counter for a 'to-go' cup which was handed to us with an ATTITUDE! Oh, and when asked if we could top off our coffee we were told, ""50 cents"".
Seriously, really--this is how you treat your customers?!!! Of course, we had the 50 cents but what?...not only are going to throw out the coffee you just threw out paying customers!
To sum it up:
Coffee - Great
Goodies - Good
Service - Terrible
Returning - Never
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