This place is horrible! I called in advance to schedule service for my 2010 Edge for an alarm problem. I arrived on time, and waited 15 minutes before anyone acknowledged me. My service manager was Chris, a new guy with a horrible attitude. He told me I'd have to leave the car there, even though I had an appointment. He said the car should be ready by 3:30pm (dropped off at 10am). I called at 4pm and he told me they hadn't started working on it yet, and I would have to leave the car overnight! The next day around noon I got a call that my car was ready. I went to pick it up, and the alarm problem was fixed but now the key remote wouldn't unlock the doors!!! Chris told me it's not their fault nor their responsibility to fix! He blamed it on another Ford dealer. He became extremely rude and short with me, raising his voice quickly and blaming me. I told him the car is worse then it was before and he said I was wrong, even though I could no longer unlock my car (how is that better???) I asked to speak to a manager, so Chris went to get him, but didn't come back with the manager. He said they would take the car back from me, but I'd have to leave it for another 2 days. I said they made the problem worse and told me my car was ready when it wasn't, so they should fix it now. He said absolutely not going to happen. I asked for a loaner and he laughed at me. I again asked to speak to a manager, since he never came the first time, but apparently the manager ""left for a meeting offsite"" and I would have to wait for an hour. At this point I was fuming. I stood in Chris' office until he called the manager, who didn't answer. To prove he called, Chris showed me his phone, which had a naked woman as the wallpaper! I told him I didn't appreciate him showing me porn, and he got mad at me and said that's his wife, which certainly didn't make it any more appropriate! Finally the manager called back and said they would work on the car. They still would not give me a loaner, but they allowed the courtesy shuttle to take me home and pick me up later that day.
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