National Fitness Center

Was an employee there. Even the trainers hate it. You can do better somewhere else. Don't say I didn't warn you. more

WARNING -- unless you want to be trapped in a 3-year contract or face collections, DO NOT join this gym. Their policies are completely inflexible and provide the worst customer service I have ever seen in any service profession anywhere. If they were in NY, LA or anywhere else, they would have been out of business in the first several months. They signed up me and my boyfriend on a ""dual membership"" or so I thought, until I found out they made me the ""primary"" member and my friend could not go unless I was with him. When we tried to join as a couple, they said we had to be married and prove it by showing a wedding invitation. They ran a promotion where I could add him to my membership, which I did. Now I've lost my job and can't afford the $80 a month dues. When I tried to get my friend off the membership, they said he was on there for the duration of my contract and there's no way I could change anything. When I went to cancel the membership, they said I couldn't unless I moved more than 35 miles away from any of their facilities. When I said I might not be able to continue payments, they threatened that they'd throw my account immediately in collections. You can do what you want, and they're beautiful gyms, but if you don't want such poor treatment and lack of consideration, then AVOID THIS GYM like the plague. more

I was a member of National Fitness in Sevierville, TN and finished my three year term. Last month in February, I emailed the main branch in Knoxville to receive information to cancel my membership. I received an email giving my the address, and that was all. Nothing else stating the cancellation letter had to be certified. It's a month later and they have charged my debit card yet again and mysteriously do not show any correspondence by email or mail. They have not received my letter and show that I'm still active. The representative I spoke with on the phone was rude and would not let me speak with a manager. She stated that from the time they receive the certified letter, it will be thirty days until my membership is cancelled and my card will be charged again. This is outrageous and unprofessional. No one is willing to correct this problem. I have not used their facility in several months. I do NOT recommend this gym to anyone because of the terrible cancellation process and the lack of intergrity of their representatives to provide quality customer service. more