Joy Luck Chinese Restaurant

Our company orders in quite a bit. Never tried Joy Luck but we thought we would give it a chance. Used the... more

Our company orders in quite a bit. Never tried Joy Luck but we thought we would give it a chance. Used the new Online Order System. Received a conf... more

Well, we are new to the area, and enjoy the idea of chinese delivery. The food was ok the first couple of times, but on the third time we ordered, My chicken was either old as dirt, or overcooked as could be. At almost 10 dollars an order i expect at least edible chicken. So we called, and the man on the phone refused to grant a refund on this horrible order! I was very nice about the situation, and the man on the phone started threatening to ban us from ordering! With other competition in the area I expect to at least get what I paid for. Buyer beware! You are taking a gamble with the delivery of Joy Luck. Sorry guys, but this service really caught me off guard. more

I work with adults who have special needs. On Thursday March 22 2007, two staff and I took six people served out to lunch at Joy luck Chinese restaurant located at 9764 Quivira Rd in Lenexa Kansas. Apparently people who have mental retardation and possibly other disabilities are unwelcome at JOYLUCK. We arrived at eleven am just as they were opening. We told the man who I assume is either the owner or manager that we were a party of nine. He looked us over and up and down and replied that they get very busy for lunch and said that he did not know if he could handle us. I am unclear what he meant by handle we had arrived with little trouble and as it turned out his behavior was much worse than the people I serve displayed that day. He then asked if we could take our food to go. We replied no and he then turned his back to us and answered the phone. We listened as he made arrangements for eighteen people the following day. We waited for about five minutes as he stayed on the phone with his back to us the entire time. We were greeted by other staff and he would not allow them to seat us however, the people that came in after us were easily seated. The old stand by of first come fist serve meant nothing to this man. It was obvious they had the room to accommodate us as that there were several tables that seated at least ten people not to mention the fact that the restaurant was nearly empty. It was clear that the staff and I and probably the people we serve were not welcome. There did not seem to be a viable reason for them not to serve us. If they can handle eighteen people the following day they could certainly have handled the nine of us. My husband and I have eaten there before and the large tables are standard. We have in turn been there for lunch on a weekdays and they were not really all that busy. Pros: I have eaten there before the food is ok at best Cons: they do not likepeople with mr/dd and will not serve more

Service was great from order time on the phone to delievery (about 30min). Food arrived piping hot and was GREAT. more

If the food were as good as the service, this might be a great place. But unfortunately the food is not good! Not worth going back! more