J Gilberts

As I stated to the manager I spoke with at the end of my dining experience: 1. The food was great. 2. The service was good. 3. The rules and regulations set by the business were deplorable! A. I was at the restaurant during Happy Hour(between 4 - 6:30 p.m.) B. I wasn't advised until the end of my dining experience that they have a rule that 'Happy Hour' prices ONLY APPLY to those seated at the Bar. C. I wasn't advised until the end of my dining experience that they have a rule that they allow only one discounted price for the bill. I was alone and had a coupon for a free appetizer with the order of an entrée. Thus, being at the restaurant during Happy Hour I assumed that I should get both the benefits for the appetizer and Happy Hour. D. The waiter wasn't able to rectify the situation, but was very gracious in getting the manager to come over. The manager didn't appear to be very understanding of my explanation of the situation and went to the back office to check with the General Manager, she said. Upon her return, she advised me that the GM verified her prior comments. I advised the manager that I was alone on business and that this was my first visit to her establishment and that since I wasn't advised of these rules, which are not printed anywhere on any sign or menu, to my knowledge at the establishment, they should accommodate my request. Since she was not receptive to my recommendation, I advised her that even though the food was good, that based upon her response I couldn't and wouldn't refer anyone to this establishment. First impressions count a lot concerning repeat business and referrals. My impression is, forget looking for the 'fine print', because it's not 'fine print'. It's 'invisible print'. They appear to make the rules up as they go more

For those who think that a truly good steak cannot be found in CT, think again. I was taken to this restaurant for my birthday this year. I am from Oklahoma, where we are famous for our beef, so I was hesitant to order steak. My friends talked me into the filet, promising that I would love it. It was "melt in your mouth" delicious. The service was 5-star, the presentation was perfection. Don't miss out on this one. more

When it is time to celebrate a birthday or an anniversary this is our restaurant of choice. It is also where I go with my girl friends if we happen to be going into Hartford for a show or shopping. I have never had a bad meal here and the one time that service was less than stellar the manager treated us to an excellent dessert. Now that is customer service. Be warned the martinis are strong and addictive and the steaks are sheer perfection. I only wish they opened for lunch on the weekend or even brunch. more

J. Gilberts serves up absolutely the best steak in town. They are a chop house and in this they excell. Their other food is also very good, I am particularly fond of their lump crab cakes. Besides great food their wine list is also of note. Although not huge it encompasses everything you would expect to pair with the dishes they offer. The wine selections run from affordable to low reserve in price. Lastly J. Gilberts has some of the best service in town. Although the restaurant is not white tablecloth the service is. I have never had a bad dining experience here in the 25 or so times I have been more

This is by far my favorite restaurant. The food is always perfect, the service outstanding. I highly recommend their appetizer platter known as "the sharing platter". It's a huge platter with their famous Maytag Blue Chips, Crab Cakes and Smoked Chicken Quesadillas. They specialize in wood fired steaks - but all of their food is excellent. If you like bold and flavorful food - you will love J Gilberts. Their website describes the decor perfectly: The subdued decor of J.Gilbert's Wood-Fired Grill conveys a natural feel with exposed wood and stone accents, soft lighting and warm, earthy tones. Walls decorated with historic photographs of local people and events create an unexpected air of nostalgia and celebration. more