Helping Hands Movers Inc

For appalling customer service, call Helping Hands Movers. \r \r I called Helping Hands Movers earlier this week for pricing and availability. I spoke with Lori and receive a price for my move, I was satisfied and made my reservation for this weekend.\r \r Earlier today I returned her phone call to confirm my appointment, in our conversation, she gave me THREE DIFFERENT PRICES within 10 minutes for the same move I called about earlier in the week. I told her that that was not what we agreed on, she said that I she didn’t know what I was talking about. I told her that I was disappointed in their service and she reply, “Well I’m disappointed that there was some kind of miscommunication and you misunderstood.” Shocked at the poor treatment from the employee, in anger I hung up and a while later called back to speak with the owner, a driver answered and “took the message.” I didn’t hear back within a reasonable amount of time, so I called a second time, and was given the owner’s cellular phone number and told to call, so I did. \r \r I spoke with Jim with and received appalling service. I explained my situation with Lori giving me different prices for the same move I called about earlier in the week. He immediately interrupted me to defend his worker by saying that I must have gotten my information mixed up with another company, that she would never give out wrong information! I told Jim, that I had the phone call on speaker and had another person who hear the conversation that could attest to the initial price quote. He immediately started to “point fingers” by saying that I wasn’t paying attention when Lori and I were talking and that what I was saying wasn’t true. Mind you, this is the owner of Helping Hands Movers. He also gave me different pricing than she did. I told him that they did not have their information straight and provided poor customer service. He talked over me by saying I was the wrong one. I was unable to work out a solution with him that made all parties satisfied. He was busy trying to defend his employee rather than keeping a customer and helping promote the business in a positive light. For most of the conversation, the owner of Helping Hands Movers, Jim, interrupted and talked over me. I ended up disconnecting the call without resolution, but to take my money elsewhere. \r more

This guy at Helping hands is my friend and I know for a fact he will go not only go the extra mile for you. He in fact will if need be, run the entire race with you to make sure you win and get the most and the best out of the deal you are working to close in or achieve. You can call me any time to make sure I wrote this matter-of-fact and it is not bogus (904)207-0812. I want to thank Jim publicly for all the advise, support and guidance I have received from him over the years without a a single thought of reward. He is a very selfless kind of a guy. I said hire him. Sincerely Saul Galindo. Pros: Do not hire any body else Cons: Jim does not put up with non-sence more

When they got to my storage unit they were ready to go despite the extreme heat. It was so hot that day I was glad they had covered parking at my storage unit. They had my storage unit unloaded in about an hour an a half. When the arrived at my condo they put down drop cloths to protect my carpet and away they went. They were very careful with my belongings and offered suggestions when asked. They were very conscience of the time and careful not to take advantage of my paying them by the hour. I was so impressed by my entire experience with Helping Hands I would highly recommend them to anyone. I got the referral from Angie's List and grateful for their service as well. \r Pros: Hope this help you deside more