I visited for the first time on a recent weeknight, and frankly was disappointed. I live in the city and have also lived in NYC and Los Angeles, so perhaps my expectations were higher, but I am NOT a competitor looking to mar the reputation of this spa, perhaps it's better on the weekends, I just think clients should be aware of what I encountered. I wanted a nice relaxing spa visit and could not get an appointment in time at my spa in the city, so after reading citysearch and the spa website, I decided to try it. Admittedly, I was not thrilled to find the locaton in the basement of a fairly vacant out of the way shopping center and the decor is definitely outdated, but the prices were reasonable, so I did not think too much about this. However, as soon as I entered the spa I was immediately told I had to pay the final bill -- not greeted or asked how I was, had my services confirmed, etc. and even though I volunteered that I was a first time guest, I was not asked if I needed any assistance, wanted a robe, a drink, etc. Although customarlily I have paid at the end (it seemed a little desperate and did not make me feel confident as a first time visitor), I asked to confirm the services as the price seemed low, and they had in fact forgotten one item. Then the front desk attendant just told me to go back through the maze of hallway and I would see the lounge -- even though 3 people were hanging around the desk doing nothing, no one bothered to escort me , show me where the locker room/restrooms were or ask if I needed anything. My facial/massage was OK-- nothing spectacular, although when I went to the locker room after, I still had pieces of the mask all over my face and the people at the front desk for chatting so loudly that it defintely ruined the serene relaxing environment. The locker room was pretty sparse, unclean and no frills as well. Overall I thought it was mediocre -- not bad enough to ask for a refund but not spectacular enough to return.
Pros: Add ons
Cons: Atmosphere, front desk staff
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