Ferndales Bridal

I had a terrible experience with alterations at Ferndales Bridal, which forced me to find a a new seamstress and get emergency alterations a week before my wedding. When Ferndales finally got around to hemming my dress, after the third fitting, they cut it terribly uneven, and too short in patches. They also failed to hem the underlayers, just leaving jagged cuts. They did not properly sew the skirt to the bodice, leaving an open, fraying seam at one place along the waistline. Additionally, they left a number of small holes, runs, and ironing scars (wrinkles that couldn't be pressed out) in the organza. The owner insisted that nothing was wrong, maintaining that having the bottom be an inch off the ground was not too short, and that wanting it longer was merely “a personal preference.” She said that what they gave me is how the dress is supposed to look, that no one would notice, and that I am just too particular. Over $300 on alterations, and they couldn't even be bothered to properly hem it. I know what you are thinking, don't most salons have some bad reviews? But ask yourself this, do you really want to take a chance on your wedding dress that your alterations will go smoothly here? You only get one wedding day (hopefully), and you want to look beautiful and take great photos. Do not get your dress altered here, or you will be taking a HUGE risk. more

Someone recommended Ferndales to us, so we went there and liked what we saw. Once we started going for fittings the people seemed rude and snappy. But we dealt with it. Then a day before the wedding we went to pick up the tux for the groom and it was the wrong one. The person basically said "take it or leave it". We couldn't believe the attitude this "lady" had. I commented on her attitude, she made no apologies and didn’t seem to care. Of course there was no time to cancel and start over somewhere else. They made us feel that we just had to bend over and take or look elsewhere, knowing there was no time. more