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Businiess name:
ARS / Rescue Rooter Raleigh
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Review by:
citysearch c.
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Review content:
I bought my house 08 with the understanding that the previous owners just purchased new Trane HVAC units with a 10 year warranty 3 years prior in 2005. Great right? Not when you are dealing with ARS.
The first time it got really hot outside in June 2008 it was also really hot on the inside, down stairs (the upstairs is controlled by a different unit also Trane and done By ARS). I called ARS told them it was under warranty and they sent a teck out. The teck came out and told me that there must be a leak in the coolent and since it was under warranty they would fill up the coolent. I asked why not fix the leak he told me it was small enought that they can just replace coolent and it will leak out slowly for another 3 years then they will fill it up again. I thought to myself well whatever it is there problem and the ac works now so whatever,
Well, fast forward to May 2010 2 years after I buy the house and the unit is blowing hot air and so is ARS. My Girlfriend stays home from work and the teck doesnt show, they had an 8 hour window and could not make it. The next day she stays home in the morning because they assured us the teck will be there. The teck says that there is indeed a leak and we will need to replace the coil but not to worry the warranty will handle that and he leaves to go get the part. Now a lady calls and says the warranty is invalid, mind you this is the second time they have come to repair an issue for me and now the warranty is invalid because it is not in my name. The previous owners paid $10,000 for this all inclusive warranty (I have the paperwork) and now ARS is like nope this isyour problem. So the teck shows back up with the "coil" about an hour later and demands $1772.
All this went on between my girlfriend and ARS. She lets me know what is going on mind you it is still 90 degrees in the house and she is ultra cranky. So I call them and ask what is going on and what we can do to get this resolved. This Don Distol guy tells me that I have no recouse and they wont do any work on my house. Less than 3 years from when they installed a very expensive system it starts leaking and they dont stand behind thier work, for all i know it was leaking before that.
It is still 90 degrees in my house the work done by ARS is substandard, their customer service is terrible, they do not honor agreements, and they refuse to even aleviate my situation of a very cranky girlfriend by at least making the AC work by charging the system again (that I offered to pay for). I would not recommend this company to anyone, I would never use them for anything. I feel very cheated, I am extra-ordinarily dis-satisfied.
Pros: Nothing
Cons: Expensive, terrible service, rude, unethical
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