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Businiess name:
Nelson Mazda
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Review by:
Guest
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Review content:
Our new Mazda 3 GT is the fifth new vehicle we have bought. We have bought one Ford, one Chevy, one Mitsubishi, and one Pontiac. We recently traded in our Ford Explorer for a Mazda 3 in the cash for clunkers program. The car is a great vehicle so far with 450 miles on it. My wife is the primary driver and test-drove the Mazda 3. Tom the sales person did a grate job guiding her through the functions. Everything was grate but we had to wait for congress to pass the second extension for us to qualify for the program. Until then the car sat on the lot (test drove Tuesday night picked it up Friday at 4pm). As soon as we got on the highway I noticed a strong vibration in the vehicle ( I was sitting in the passenger seat). My wife didn’t seem to notice it she was still caught up in the new car experience. On the way home she asked if I wanted to test-drive the car. The car was really responsive, has good power, and very nice options in the GT model. However, there definitely was a problem with the vibration. I told her to make an appointment and have the wheels balanced or steering checked. This is when our problems started. It turns out that one of the aluminum rims had serious damage and was severely bent. The inside of the rim looked like a cheese grater had run across half of it. While the service tech had it on the lift I double-checked the suspension to make sure nothing else was damaged. There wasn’t a scratch. Hum! This immediately made me very suspicious. With this amount of damage on the rim the suspension should show some signs of damage. My background is in technical maintenance. I have worked on very expensive aircraft, simulators, and robotics. I know what to look for. The service person at Nelson Mazda accused my wife of hitting a curb or driving into a pothole neither of which was true. Furthermore, they wanted us to pay close to $600 for a new rim. I had to put my foot down and say no. My guess is that this rim was damaged on another vehicle and put on our car and they thought we would pay for someon
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