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Businiess name:
B&B carpet cleaning
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Review by:
K W S.
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Review content:
Horrible work, $250 & 2 days wasted. 53 year old Mr. Cheyenne was very pleasant during his initial visit but seemed resentful that he had to return to clean the entire upper level since they looked untouched.Perhaps they should actually move furniture, because they did not move one piece of furniture in our home. Nor did they comment regarding any stains that would not come out. They just seemed to give the floor a once over pass unless you are in the rooms with them, which I was not, and then Mr. Cheyenne requests their payment and they are gone leaving your carpet the same as before they arrived.Upon his second visit to the home he had an immediate attitude about returning to the home and when he was asked to go over a spot in the very first room that he was RECLEANING he forcefully removed the other carpet cleaner Shane from the carpet cleaning job in an effort to intimidate my wife who held her ground. They then walked through our home and used our home phone WITHOUT permission to call their home office during this horrible re-cleaning of our carpets while Cheyenne was still making excuses for the poor first cleaning the first time that they were in the home.Upon calling Nicky while both gentlemen were still in our home, the previous review was right on target, Nicky was completely usless as a manager and only made more excuses for her cleaning crew without any effort to rectify the problem. She did seem to enjoy the verbal exchange with my wife and since I was on the line with my wife when the call regarding the crew was made to Nicky, I can verify that Nicky does try to talk over her customers in an effort to cover for Mr. Cheyenne had no desire to rectify the problem and offered no refund or credit for the $40+ spent on the Stainguard that was sprayed in one of the rooms that needed recleaning that Mr. Cheyenne never recleaned. My wife paid approximately $250 to have the entire home cleaned and since the check cleared there has been no offer of a refund and this company will never re-enter our home.
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