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Businiess name:
Luxe European Salon & Day Spa
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Review by:
Guest
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Review content:
After losing a terrific hairstylist of many years, I was referred to Luxe and one of the girls there. I have long hair and wanted my hair styled the same way that it was before. But it had been awhile since my last cut and I needed some shaping. The girl I went to was very nice but too conservative and only trimmed it 1/2". It didn't even look like a had a cut and I needed some shaping around my face. I called back in a week wanting to have a bit more taken off and better shaping around my face. The owner told me the girl who had cut my hair was away and highly recommended another stylist who she said was great with long hair. So I made an appointment since she raved about how good she was with long hair. The stylist seemed very nervous and unsure of herself as she cut my hair. She badmouthed the other stylist saying she had to fix the bad job she did. Before I know it and without my permission she took of a good 6 - 8 inches of my hair. The cut is all choppy in the back and looks like a 10 year old took a pair of scissors to my hair. I am extremely upset as it will take years to grow my hair back. The kicker is that after the damage was done my daughter's friend happened to recommend another stylist at the same salon but cautioned NOT to use the stylist who butchered my hair since "she only cuts short hair". So if the clients know this about the stylist, what on earth possesd the owner to recommend a stylist who can only cut short hair to someone who specifically wanted a stylist who specializes in long hair. It was obvious that she told me a bold-faced lie. I am out the money but that doesn't bother me nearly as much as the damage that was done to my hair. I can't believe that they wouldn't want to be sure to make a new client happy so that they would want to return and recommend them to others. I will never go back to that shop and will do everything in my power so others don't have to suffer the same experience that I did.
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