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Businiess name:
Uptown Family Dentistry
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Review by:
Renai M.
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Review content:
Going here was absolutely the WORST dental/medical/business experience of my life.
The office and all of their equipment is seriously outdated. I showed up 5 minutes early to my appointment and waited another 15 before anyone even noticed that I was there.
Dr. Ong not only decided to fill my cavities WHILE cleaning my teeth (no joke- he'd clean a little, work on the filling a little, and it went back and forth like that for nearly two hours), but he also decided that I NEEDED white fillings on my BACK teeth, which are significantly more expensive than silver, and completely unnecessary. His assistant had her spray/suction device so far back in my mouth that I was constantly gagging. She never moved it. When I left- the receptionist had a hard time figuring out what to do with my insurance and how I was supposed to be billed.
Cue two days later- I'm eating lunch when I suddenly have intense stabbing pain in the back of my mouth- where one of my fillings WAS. Yep, half of it broke and came out. I called and asked them to reverse my insurance claim, so that I'd be able to go in somewhere else and have my tooth repaired (note on that- it's more than two months later, and I'm still waiting on the refund from my deductible- I just called and had the receptionist chew me out and blame my insurance company. RIGHT.)
When I went in to get my tooth repaired (this is at a new dentist) he discovered that not only had my filling broken in half, but Dr. Ong had also ground down the tooth next to it, AND drilled so far into my "repaired" tooth that he had actually caused nerve damage to the point of me needing to get an emergency root canal.
Several thousand dollars, tons of pain and tears, and two months later- I still haven't seen a penny from Dr. Ong, and he continues to deny that he had any part in damaging any of my teeth. He and his staff have been rude, argumentative, and unwilling to hear my side of things.
DO NOT WASTE YOUR TIME OR MONEY GOING HERE.
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