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Businiess name:
AutoPartsWarehouse.com
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Review by:
Nancy S.
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Review content:
This company guarantees the "right product - quickly" and also match prices. From the front page, it sounds like a good deal - However - buyer beware!!!
I recently placed an order with them. The had the best price and even beat their competitor by over 10%. However, when they sent the shipment to USP, USP notified them that the box was empty. When I inquired, I was told that I had two options (1) place a second order, i.e. send them the money again or (2) wait until the "investigate" the situation which will take up to 45 days at which time they will refund my money which will take another 4-5 weeks. I have called the company numerous times and have been given wrong information more than once. One clerk went as far as to tell me that my new shipment had been shipped out three days prior. A follow up check with UPS and AutoPartsWarehouse proved that no shipment had been processed at all. The company will not return any of my calls. All emails promised to me to update me on the situation have never been received by me. Any request to speak to an upper management person have been responded to by saying that there are no managers on site or available, and today when I asked for names of top executives in charge of departments, I was told that the agent was not allowed to give out any name but her own. Nothing this company has given me sounds like a legit company. Tell your friends, buyer beware, this is definitely the wolf in the sheep's clothes. If I can find a place to report this business to the Internet better business bureau (don't know if this exists), I will definitely pass on this information. THIS IS A VERY SHADY ORGANIZATION!!!
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