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Businiess name:
Fast Water Heater Company
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Review by:
Peter F.
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Review content:
When I contacted Fast Water Heater Company, my call was answered promptly and courteously by José. I never felt rushed as José patiently answered my questions and I easily set up an appointment for an onsite estimate (I was even contacted after the onsite estimate was completed to see if I had any questions or comments).
One of the aspects that I truly appreciated was that the person that came out to give the estimate was also the technician that would perform the work. Dennis explained to me in detail his recommendations on how the job should be completed including details on coding, gas output limitations and cost control. All of this information helped me feel informed and educated to make a decision. At the end of the estimate Dennis informed me of what dates he was available to perform the work. He completely understood when I said I wasn’t ready to make a decision and he encouraged me to contact the main office when I wanted to move forward with the work. There was never any pressure to commit right away.
While I was very impressed with my experience, I still wanted to get multiple estimates. Doing so only strengthened my confidence in Fast Water Heater Company. Not only was the price that was quoted from the competitor substantially more, but they also failed to verify some basic items or offer explanations for the work proposed. The main focus of the competitor was to complete the estimate and have me commit to the work. At this point my choice was easy and I contacted Fast Water Heater Company to schedule the project.
The work itself was on time and of high quality. After the install Dennis explained what he had done along with details of the system including settings and maintenance. The product itself works great and I am very pleased with my decision to use Fast Water Heater Company.
From the initial person I spoke with to the completed installation of the product, all has been exceptional.
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