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Businiess name:
Rooms To Go
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Review by:
Jamie S.
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Review content:
I purchased a bed from Rooms To Go about three years ago. The bed was defective. I returned the bed and was given credit voucher for another bed. Not finding anything in the showroom that I liked, I asked he manager how long I had to choose another bed. He checked in the computer and told me that I didn’t need to choose another bed because they had credited my account. When I went home, I checked my account and it didn’t reflect any credit, so I called customer service. They told me that I had to way about 30 days for my account to reflect the changes. After 30 days I called and they said 60 days. After that they said 90 days. One week before my account would have been due, they tell me that I have to choose another bed! I bought a memory foam bed for near $2000 and it arrived defective. They scheduled to send another and it arrived defective also. I went with a latex and after two weeks it begins to sink. Their quality is horrible and their customer service is even worse!
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