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Businiess name:
Massage Envy
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Review by:
citysearch c.
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Review content:
So we signed up for a 6 month membership - talk about what I thought was neat, it was great, paid a minimal amount but then I quit going as much - so I ended up with 4+ that I could use or give away, I called, they said fine, 6 month membership over, use the last 4 no problemo, boom, charged my AMEX again, called again, said if I didn't pay they wouldn't give me the free massages (that I paid for), fine, cancel it! Guess what - CHARGED MY AMEX AGAIN!!! Finally I disputed it thru amex, they said "oh you have to cancel on our form only" CREEPS - could've said this 2 months earliers, instead they just keep charging. BEWARE WHAT YOU SIGN HERE - THEY ARE CREEPS!!!
Pros: Massage Techs are good but they STINK at customer service
Cons: KEEP CHARGING EVEN AFTER YOU CANCEL!! BEWARE
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