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Businiess name:
Royal Oaks Building Group Llc
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Review by:
citysearch c.
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Review content:
From personal experience and having it occur 1st hand I can tell you this is a building group to stay clear from. We went to contract with them after being told it was the best lot to build on for not having to pay an additional premium price for it, by the on-site agent. All the specifics were handled, house style, colors, price, etc. Three weeks later to receive a call that the home could not even begin to be built until 2 months after we were to actually close. Problem was the developer had not submitted an updated plan to the city of HS which was 4 yrs over due. HS told them they would not give a permit to build. BUT...when we went to contract we were told permit was in hand to begin immediately so they moved the closing date up by 2 weeks since they eliminated that process.
I only found this out because I went and met with the City of Holly Springs because Royal Oaks would just tell me it was HS fault!
So back to square 1 and trying to pick another lot that this home could be placed on. They lead me to 2 others since the other phase was not yet opened. When I chose 1 of the 2 I was told it would be an extra $7500. The other one was an extra 10K. No one with authority would not respond to any phone calls I placed and only supplied me with a brand new on site agent that could not help us with this matter.
They made the error and basically lied to me, then to not stand behind it, not communicate with me, and ask for more $$. Not 1 time was there an apology or would they consider giving us another lot which I might say was NO better then the 1 I originally picked out unless they got more $$.
Sorry company to deal with!!!
Pros: Location
Cons: No communication, no client satisfaction, avoids contact, not organized
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