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Businiess name:
Royal Oaks Building Group Llc
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Review by:
citysearch c.
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Review content:
We have owned a Royal Oaks built home for 3 years. We had initial plumbing problems. The plumber did some of the work but didn't fix the hose bibs to code. The dedicated Braxton Village superintendent was extremely difficult to get in touch with and did not help us at all, he just said we had to deal with the plumber. With other minor issues, the superintendent took forever to get back to us or resolve the issues. We could usually get help through the sales agent who would facilitate the work getting done. The sales agent no longer works here and they've been through at least 3 or 4 supers. The latest one has been here 6 months and he has been the worst. Twice he set an appointment with us to look at a problem and has not shown or called and now he won't return our calls. We tried to get the sales agent to help, she gave us the main office phone number but was rude and offered no other assistance. The issue we have is cracks in our foundation. We had a home inspector and a structural engineer look at them before our one year warranty. They recommended repairs. With much work on our part, Royal Oaks made the repairs well into our 2nd year here. Now a second home inspector looked at them and said the repairs weren't done properly. Now we can not get anyone to come out or call us back. It's absolutely ridiculous!
Pros: They custom built things for us and didn't nickle and dime
Cons: The closing was late, they didn't finish some work and customer service is AWFUL!
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