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Businiess name:
Camelback Toyota
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Review by:
Guest
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Review content:
The sales experience was very pleasant and everyone I interacted with was kind and professional.
Service after the sale, accessory sales and scheduling specifically, leaves quite a bit to be desired. Lack of follow up, lack of call backs, lack of accurate information, etc... I really hope any interaction I have with the actual service department is better.
So, nice place to get a new or used Toyota, but if you want accessories (OEM or aftermarket) for your vehicle I would recommend going elsewhere.
UPDATE!! (1/20/21)
I was asked to contact someone at Camelback Toyota in regards to my review the morning of 1/15/21. I sent them the requested e-mail on 1/15/21 at 10:45ish AM; I have yet to receive a reply.
This just reiterates my experience of a real lack of service after the sale and a lack of follow-up when requested; even when they are the ones requesting the reply.
I would also like to include one more, what I would consider, failure on the part of the dealership. My used 2019 vehicle has a 380 day old recall that is listed as "Extreme Risk - Collision" which they could have taken care of. They had time to detail and add an external paint protectant before offering the vehicle for sale so they had time to take care of the recall. Instead of ensuring that the vehicle was safe, they just made it look pretty then kicked it out into the sales floor. I am very upset at this.
So, YMMV, but my after the sales experience with this dealership has been terrible and I would highly recommend going elsewhere for a new or used vehicle.
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