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Businiess name:
Premier Eyecare
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Review by:
Guest
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Review content:
After years at Premier Eyecare, my husband and I have finally left. They sold me a pair of eyeglasses with expensive “Transitions” coating (glasses darken in the sun ) Problem is it wasn’t the brand Transitions. That’s how Premier Eyecare sold it- as Transitions- but it’s a cheaper copycat brand. They likely pocketed the cost difference. This is ethical. Learned this when, after just a few weeks, the coating wore off on half the lens. I returned them and was told they weren’t Transitions brand. They then fixed them. I forgave. Big mistake. Had another problem with eyeglasses and paid out of pocket for new lenses and frames. But they turned this in under warranty and probably pocketed the money they must have received from the lens company. That should’ve been my warranty. Tried to reason with the office manager, Mary, and she was absolutely unprofessional, oh so rude . She lied, and used the old shaming method- “I’ve heard from many of our staff that you’re difficult to work with.” Oh shame! A woman who speaks up! Other than Mary , and a customer-service challenged optician named Heather, the staff, who seem to come and go, are fine. My guess is they report to Mary and are terrified of her. Clearly Premier Eyecare is broken in several ways. There are so many good competitors. Go elsewhere!
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