Premier Eyecare

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11121 Kingston Pike
Knoxville, TN 37934

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(865) 966-0100
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Premier Eyecare - Knoxville, TN
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Best

An exceptional experience, as always. Dr. Fry and his staff are very courteous, personable, thorough and professional. They have a first class facility with the latest technolog...

Worst

After years at Premier Eyecare, my husband and I have finally left. They sold me a pair of eyeglasses with expensive “Transitions” coating (glasses darken in the sun ) Problem i...

Buyer Beware! 7/22/2019

After years at Premier Eyecare, my husband and I have finally left. They sold me a pair of eyeglasses with expensive “Transitions” coating (glasses darken in the sun ) Problem is it wasn’t the brand Transitions. That’s how Premier Eyecare sold it- as Transitions- but it’s a cheaper copycat brand. They likely pocketed the cost difference. This is ethical. Learned this when, after just a few weeks, the coating wore off on half the lens. I returned them and was told they weren’t Transitions brand. They then fixed them. I forgave. Big mistake. Had another problem with eyeglasses and paid out of pocket for new lenses and frames. But they turned this in under warranty and probably pocketed the money they must have received from the lens company. That should’ve been my warranty. Tried to reason with the office manager, Mary, and she was absolutely unprofessional, oh so rude . She lied, and used the old shaming method- “I’ve heard from many of our staff that you’re difficult to work with.” Oh shame! A woman who speaks up! Other than Mary , and a customer-service challenged optician named Heather, the staff, who seem to come and go, are fine. My guess is they report to Mary and are terrified of her. Clearly Premier Eyecare is broken in several ways. There are so many good competitors. Go elsewhere! more

An exceptional experience 4/19/2018

An exceptional experience, as always. Dr. Fry and his staff are very courteous, personable, thorough and professional. They have a first class facility with the latest technology for giving you the best care and a complete eye examination. They take their time with you, to explain things to you, to answer all your questions and to make certain you are satisfied with your contact lenses or glasses. From the time you walk in the door and are welcomed by the staff, until the time you leave, you are taken care of. more
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Owner Message
  • Lasik Co-Management with Woolfson Eye Institute; Corneal Refractvie Therapy (CRT); Custom Contact Lenses Including Astigmatism and Multi-Focal Designs; Computer Vision Testing; Large Optical Boutique featuring Designer Frames. Brent B. Fry, O.D.- Therapeutic Optometry LicenseMary Crabtree, LDO- Licensed Dispensing Optician Heather Treece, LDO- Licensed Dispensing Optician Hours of Operation Starting May 2010 Closed for Lunch 12:30pm-1:45pm Monday-Thursday. These Payments also accepted Care Credit, Most Vision Plans, Most Medical Insurance Plans, Tradebank

Additional information
  • Hours: Mon 8am-5pm ; Tue 8am-5pm ; Wed 10am-5pm ; Thu 10am-7pm ; Fri 8am-3pm ; Sat Closed ; Sun Closed
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