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Businiess name:
Leather Sofa Company the
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Review by:
Guest
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Review content:
Grapevine location but applies to allThe short review:
If you sit on your furniture in shorts or jeans, have a dog, have a cleaning lady or slide off the cushion when getting up sometimes DON'T BUY FROM THIS COMPANY!
The long review:
We have had the worst experience with Rob and the owner, Mitch. We were so excited when we began our search for a new custom built couch and loveseat. We had purchased a leather couch, chair, ottoman and loveseat at another furniture store when our children were younger, but now that they were grown we were ready to invest in higher quality leather furniture. We went to many stores in our search, and while the prices were all in the same range, we chose the leather sofa company because the salesperson, Rob, was very friendly, showed us a dozen styles, colors and leathers, but didn't pressure us at that moment. We thought about it and decided to take the plunge and spend $8500 on a couch and loveseat. The pieces arrived and looked spectacular in our living room. For three months we were incredibly happy and satisfied with our purchase. At the start of our fourth month of ownership we began to see some discoloration on the piping on the cushion of the love seat. It continued to show "wear" so I emailed Rob with pictures. I didn't hear back after a week so emailed again. Rob was very apologetic and said he would send the pics to his boss Mitch. I received an email back with a response from the tannery stating they have had no one else complain about this leather, thus it's not a finishing defect. He surmised the problem could be caused by friction, perspiration, or a cleaning agent sprayed on or near the furniture.
Mitch said he could replace the cushion for $175. I was floored. We'd had this furniture for 4 months and the edge of the cushion looked like it was 10 years old. We also bought the "protection plan" and were told we could lie and say we put something on it and they would replace it.
We have gone round and round with both Rob, and most recently, Mitch. Their answer remains we must have done something to it. The same thing has begun to happen on a cushion on the couch now and there is a squeak sound in one of the seats.
I'm not sure what our next step is or will be, but my $8500 brand new furniture looks like it's 10 years old in 2 places and sounds like it in one.
I have attached pics. Any helpful suggestions are welcome
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