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Businiess name:
Roto-Rooter Plumbing & Drain Services
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Review by:
citysearch c.
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Review content:
I normally never take the time to write a review for any service but I felt I needed to take the time to do so for the service I received from Roto-Rooter. I noticed my water heater stopped working on Monday morning. I called the office in Jacksonville, NC at 7am and did not expect someone to answer the phone. I was planning to leave a message. However, a nice man answer the phone and took down all my information and promise to give me a call in a few hours when the office opened to set up service. I got a call by 9am stating I would have someone at my house by that afternoon. I had a gentleman named Rick come to my house that afternoon. Very professional, polite and happy to be there. He explained what was wrong and informed me he would be back the next day with a new water heater. He was very empathetic for the fact we did not have hot water, professional and hard working. He finished the job, explained what he did, asked if we had any questions and made sure he cleaned up everything. The area actually look better then when he started the work lol. I was really impressed with how professional Roto-Rooters staff were. I would recommend them to anyone needing plumbing service. Don't hesitate to call them. I would call them again before I call anyone else. Very happy and thankful customer.
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