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Businiess name:
Precision Heating & Air LLC
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Review by:
citysearch c.
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Review content:
I recently had a new Carrier unit installed at my house by Precision. They did a fabulous job, and I was extremely pleased with the service I received for the price I paid. I was quite impressed with their thoroughness and their efficiency. I really appreciated the effort Joe put in to show me things and explain what it all was. He also pointed out some things in my other A/C unit (not a Carrier) that had been poorly done, and gave me a very reasonable quote on fixing those things.\r
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Two weeks later, I had some problems with the Carrier unit shutting off and displaying a ""system fault"" message on the thermostat. The temperature that day was 103 outside, so the temperature in my house was rising fast. Naturally, it was after 5 PM when I made this discovery, so I thought I was really in trouble, because the second unit was also not working, and I had turned it off - vowing to get in gear and get the Precision crew out to fix it.\r
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Hoping that I might catch someone, I called Precision. They had an emergency voice mail and I left a message. Within 5 minutes, Joe called me back and said not to worry, they would set me up with a technician that night! By now, it was already 82 in the house.\r
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Joe told me that his technician was not one of the techs that was ""on call"", but that he volunteered to come fix my unit for me anyway. Saul C. came out after his last job of the day at 8 PM,. He fixed the problem with the Precision Carrier unit (it had too much coolant pressure which causes it to automatically shut off til the pressure drops, so it was an easy fix.) Saul was extremely friendly and explained everything to me very carefully so I totally understood what was happening.\r
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Then, to my surprise, he stayed until he found the problem with my other unit - the non-Carrier unit - and he fixed that for me also! I was so impressed with his willingness to do whatever he could to get my systems up and running, and the fact that he even helped me change my filter on the non-Carrier unit. He stayed until he was sure that the pressure in both units was normal, and that everything was working properly.\r
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I have dealt with a lot of contractors and have never encountered a company with such a terrific work ethic, and superior customer service. I highly recommend this company to anyone who needs repair or replacement of their A/C or heating units.
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