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Businiess name:
Lippincott Van Lines
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Review by:
citysearch c.
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Review content:
The mover damaged more than $16,000 of household goods, many pieces are new. The mover blamed me because: They say maybe the new furniture was damaged when I bought it, or their warehouse men damaged it, or I did not properly supervise the loading and packing and allowed their employees to improperly handle/pack my property. They did not pack/box several items that were then damaged. They lost parts to a 200 pound marble table and left it upside down in my dining room, said I should submit a written claim to reach resolution on what to do with table. Refused to move it to my storage room. Bill of lading notes indicated damage to every pice of my furniture when picked up, which is a lie. Many pieces were brand new. This is fraudenlaent business to try to protect them when claims are made. They lied to me about the existence of insurance covering me. Lippincott Moving Mgmt. totally non responsive. Complaint Detail Type Category Allegation Moving Company (Household Goods) Shipment Documents Moving company did not provide a written description of their complaint or inquiry process. Moving Company (Household Goods) Shipment Documents Moving company did not inform me of the availability of a neutral arbitration process. Moving Company (Household Goods) Loss and Damage There were significant loss and/or damage to the contents of the shipment. Moving Company (Household Goods) Loss and Damage Estimated amount of loss and damage: $ 16,000+ Moving Company (Household Goods) Claim Settlement Moving Company did not offer me a claim settlement. Moving Company (Household Goods) Claim Settlement Moving Company is not responding to a filed complaint or an inquiry. Moving Company (Household Goods) Claim Settlement Moving Company refuses to participate in the arbitration process. Moving Company (Household Goods) Other Commercial Complaints The company attempted to coerce or did coerce me into loading/unloading the shipment They lied about the existence of insurance to cover me, then 3 weeks later reported it to they insurance company, awaiting settlement.\r
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I wrote to owner about 10 times, left many phone messages. The staff all work the same scheme to discredit the customer and try to avoid honoring a just claim for damages. They refuse to give names of employees who damaged my property or lied about the events. I would like to talk to the owner AND BBB should be aware.\r
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18. Disputed Amount: $16,000.00
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