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Businiess name:
Advance Auto Parts
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Review by:
citysearch c.
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Review content:
Recently I called the Just Brakes on 600 E. William Cannon to get a quote for them doing work on a part. They quoted me $20-$30. When my husband and I took the part to Just Brakes, the manager Todd Buck told my husband it would be $50. We left the part and returned over an hour later to pick it up. When I mentioned to the manager that they quoted less on the phone, he basically questioned me regarding who I spoke with and kind of insinuated that I hadn't called for a quote. Once I showed him on my cell phone where I had indeed talked to someone at their store earlier that morning, he told his associate to give me the part back without working on it. He told me that I could step outside the store to wait for the part. His tone was extremely rude and belligerent. I have never had anyone speak to me in this manner in life, let alone while I was a customer. I asked for his name and told him I would be contacting the Just Brakes Corporate office in Dallas regarding his rude and intimidating behavior. DO NOT go to this store. They are so unprofessional and I can't believe Just Brakes would hire such a rude an unprofessional person to manage their store.
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