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Businiess name:
Car Care Clinic At Gateway Transmissions
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Review by:
citysearch c.
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Review content:
All I had done at Car Care Clinic at Gateway Transmissions was an oil change. When I came back five hours later, it wasn't ready. I asked for it to be ready by noon and it wasn't. Also, the cost was supposed to be 125 dollars -- that's what they told me. When they ring it up, I find out about environmental fees. I felt it should have been disclosed and that they needed to be upfront about it.
I wanted them to look at another issue and they couldn't do it that day. They said diagnostic service costs about $117 per hour and it can take 1 or 2 hours, then maybe they'll apply some of those diagnostic service costs back to the work that's needed to fix the issue. It sounded like a high diagnostic fee, for a chance they might find something. A friend told me normal diagnostic costs are in the $60 to $70 range.
I don't know if I'll talk to them further or explore other options.
RESPONSE FROM Car Care Clinic at Gateway Transmissions:
Lyn, thank you for taking the time to submit a review on our company. We value your input. I am sorry that your first visit with us did not live up to your expectations. We were unable to fully diagnose your faulty block heater during the time your diesel truck was here for its oil change; I wish we had been able to find the problem quickly and save you the frustration and cost of an additional visit. We definintely dropped the ball when you were quoted a price for an oil change and the small environmental stewardship fee was not mentioned. That's why we removed the fee the moment you brought it to our attention. Again, I am sorry you were disappointed on your first visit with us, and hope we will have the opportunity to serve you again.
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