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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
My wife and I bought a refrigerator and stove at dick van dyke appliance world in Champaign Ill. we were told that they would have to order them and they would be delivered the following sat. if we paid for half of the balance due. On Friday afternoon I called to make sure they came in and would be delivered on sat as promised. I proceeded to remove the old refrigerator and stove to the garage. At 9:30 the day of delivery they called to inform me that since I didn't pay for the entire balance that they would not be delivered as promised and they would require the full payment before they would deliver them. If I had known I would have paid in full when we bought them. I later found out that if the remaining balance is over one thousand dollars they must receive payment in full a time of purchase. Most stores accept 1/2 balance at time of purchase and remaining balance upon delivery. I feel the Management has failed me. If they would have told me on Friday I would have made the payment and received them on time. This is a very bad way to do business . I will think twice before I ever buy anything at Dick van dyke appliance world again.
RESPONSE FROM Dick Van Dyke Appliance World:
Mr. Little,
We apologize for the lack of communication regarding our policy on payment before delivery. For the safety of our employees we require the balance to be under $1000 before we load a truck and route for delivery. Your appliance consultant should have reminded you of this policy while scheduling your purchase. If that information was not clearly shared, we do take on the responsibility for your delayed installation. We thank you for your patience and your business. I believe you will have an improved experience should you choose to try us in the future.
Sincerely,
Paul Rieken
Sales Division Manager, VP
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