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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
The first appliance was a washer that arrived at our house too damaged to sell us, so they got a second one and delivered it. The dryer was the second appliance we purchased, It arrived at the warehouse severely damaged and could not be delivered on the promised day. Delivery was sent up for the next day between 4:00 PM and 5:00 PM. This was confirmed by the salesman the day before and twice by Springfield that day. So I canceled an appointment so I could be here for delivery. At 5:30 PM I received a call, they were just leaving Champagne. At 6:30 PM the dryer was delivered They did a great job of setting up, A+ for the delivery!
RESPONSE FROM Dick Van Dyke Appliance World:
We certainly share your frustration on the damaged appliances. It creates many issues from a logistics standpoint to help satisfy our customer's in a timely manner. In your situation, we re-routed an installer from Champaign (to pull from our back-up warehouse) to get you a clean unit the next day AND reimbursed you for delivery and recycle. The window for a delivery is not a guarantee but an ETA (estimated time of arrival). When you came into our Decatur store Monday evening Rick did his best to explain how the timeframe Tuesday would be handled to best accommodate your request to arrive after you came home from work (after 4pm). We made all of these efforts to best overcome the damaged unit from the manufacturer's warehouse. Thank you for grading our installer's with an A+ for completing the job efficiently.
Sincerely,
Paul Rieken
Sales Supervisor Dick Van Dyke Inc.
par@appliance-world.com
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