Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Dick Van Dyke Appliance World
|
|
Review by:
citysearch c.
|
|
Review content:
I have always purchased my appliances from DVD. I have not purchased anything in quite some time, but needed a new washer and dryer. I had no hesitation to go back to them, however, the salesman seemed a little annoyed with my questions and went on to another customer who was purchasing all new appliances for a new construction. I had already researched the brand I wanted and DVD did have the best price. I remember their customer service as being top notch. The purchase to me was a lot of money @ $1600, I was extremely disappointed with the person who did the install. There was water all over the floor and he tracked it all over the basement. Gouged the wooden stairwell with the appliances. I had to remind him to switch out the door of the dryer. He left all the trash for me to pick up and discard. I was glad when he left, as he almost hit my husbands car exiting the driveway. Today as I go online to register the appliances, I gathered all the paperwork, only to find the installers handwriting is so bad I can't read the serial numbers. I will have to move the appliances myself and record the numbers. I am disappointed in the experience, as this is not the DVD I remember. Bummer
RESPONSE FROM Dick Van Dyke Appliance World:
Dear Mrs. Ramirez:
Thank you for notifying us of your concern. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We’re sorry that you received service that prompted you to write a less than satisfied review of our company, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper departments of your issues.
We feel that we didn’t deliver the quality of service necessary to warrant the delivery fees you were charged. Therefore, we are refunding your delivery fee as our way of apologizing for letting you down.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|