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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
We ordered our refrigerator on 12/18/14 and was told it would be in and delivered beginning of January 2015. We received two phone calls stating our refrigerator arrived damaged and delivery had to be postponed. Our refrigerator was finally delivered in mid January only to find one of the doors was dented and the refrigerator itself was not cooling. So we had to take off on a Thursday so a technician could come take a look. The technician said it seemed like it was "in demo mode" and could not get it to work so we had to take Friday off for an "expert technician" to come out to take a look. Unfortunately the expert technician could not get it to work either and we were told just to wait til Monday. We called our salesman, Matt Doman who assured me he or service would call back that night to find out how to proceed. Needless to say we didn't hear a word from Matt so we called Saturday and Matt's response was he was told he could not talk to us. On Monday, we still heard nothing so we called and were given John Shepard's name. He instructed us that we would be charged a 20% restocking fee if we returned the brand new fridge that hasn't worked since day one but they could order us another one that would be here on 2/10/15 and delivered on 2/11/15. On 2/11/15 we voluntarily moved delivery to 2/14/15. On 2/14/15 we received a call saying our fridge would be delivered between 1pm-5pm. At 3pm we received a call from the same gal who called at 9am stating delivery has been cancelled because the refrigerator arrived damaged. Didn't they know it was damaged on 2/10/15 or did it not arrive and they were hoping it would be here before this afternoon? I stopped by the store this evening and conveniently the salesman claimed they had a floor model but for some reason could not locate it. So did we get the floor model that's "in demo mode"? Unless you can take 4 days off from work and wait 2 plus months to get appliances that are in working condition I would highly recommend going to another appliance store! This has been the worst experience with This company!
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