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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
We bought a supposedly new washing machine a few weeks ago. It was on the clearance aisle because of a cosmetic dent. We were told it had been tested and was guaranteed to work. We were getting it for $100 off of the regular price. When they brought it to the house and hooked it up it did not work, nothing, no sounds, nothing. They offered to keep it here and send a tech out the next day but of course we made them take it back and re-hook our old barely working one back up. This was an expensive washer and we felt it should work right out of the box, we didn't want a lemon. We also were going out of town for a couple of days the next morning. We had paid by debit card, so until we got the money back we couldn't purchase another one. Finally when the money went back onto the account we went back and purchased the same model except it was an un-dented one. We thought maybe they would maybe give us one for the same price, since we had to rearrange work schedules, wait for the money to come etc. They wouldn't budge on the price. So, our only complaint is that we wish they would of gave us the same exact model at the original price we paid for the supposedly new blemished one. Other than that, we really won't go anywhere else for appliances. Their service techs and delivery guys are great, friendly and informative and always make sure we are happy before they leave. The reason we had to get a new washer was because five years ago we saved less than a hundred bucks by buying our washer at a "big box store", if we would of bought it at DVD like we had been for years we could of had it fixed (would of been under warranty), and we wouldn't of needed a new one! Taught us a lesson that the $80 dollars we saved ended costing $800 five years down the road! The one time we deviated from buying at Dick Van Dyke it bit us in the you know what. So, our only gripe is that we hoped they would of given us the replacement for the same as the original price, that was a management decision, everyone else we have dealt with through the years have been great!
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