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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
All companies make mistakes, it how they handle situation that makes customers return. I had DVD com and replace my water lines on my fridge, never a problem with leaks ever. They did, then I stared seeing discoloration of my floor in front of fridge. I blamed my 4 year old, then I came into find water on the floor. I pulled fridge out for first time since repair and the water lines they replaced had been leaking back there ruining floor seeping under floor and causing discoloration. I sent pictures and was informed to turn it into my insurance company, when I refused they said to call the BBB. Horrible I will NEVER use these people again
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize that after our conversation you still feel we aren’t standing behind our repair on your refrigerator. I tried to explain that since 4 months had passed since the repair we felt turning it over to your insurance was appropriate. You were adamant that you weren’t going to get your insurance carrier involved. I then recommended you call the better Business Bureau. We recommend the Better Business Bureau because they are an unbiased intermediary to resolve disputes. I explained to you the process was simple and didn’t cost anything. I further explained if the BBB felt we were liable for any damages that we would assume full responsibility. However, you wanted us to pay for everything without question 4 months after we repaired your refrigerator.
I apologize for any inconvenience this may have caused you and your family. We look forward to working with the BBB to resolve this dispute.
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
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