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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
I would not recommend using this company, whether it be to purchase an item or use their service department. We had bad experiences on both ends.
We paid for the $35 service call as our refrigerator was having problems freezing food. A technician was sent out, checked it over, and ordered a part to fix the problem. He returned when it arrived and installed it. Turns out that part he installed was bad, as our refrigerator was not acting as it should have. The technician returned to look at the refrigerator (after being 35 minutes late from the promised arrival window), and ordered a second replacement part. After a week, that second part was ready to be installed (and after us calling for updates as their was no proactive communication). A different technician came out to install the second replacement part as the first one failed to show in time (again) on a prior scheduled day. After installing the second part it was determined that it was also bad. They ordered the same part for the third time, and left.
In the meantime, due to the bad part and incomplete fix, our refrigerator/freezer went from freezing foods in the refrigerator (the original problem and the problem with replacement #1) to completely quit working. Unfortunately we lost a great deal of food, not to mention all of the time we spent talking to and waiting for the technicians and their work on the appliance. After many calls to DVD, all the way up to corporate, they finally agreed to refund our money for the part that never worked to begin with. Of course no labor or service call fees were reimbursed or remuneration. Believe me, it was a feat in itself to even get the refund for the part itself. It makes us question where their parts come and if they are new or rebuilt to begin with.
Just as a side note, in between all of this we reached out to the sales department at DVD to see what they had available within our price range as we had considered replacing the appliance versus repairing. The salesman we spoke to was rude, did not listen to our requests for what we needed, and spent the entire time trying to up-sell us on things we clearly said we did not want. So, in the end, it ended up that we moved on to another store and purchased a new refrigerator.
There were a few representatives that were polite and respectful throughout this nearly month long process, but overall we were absolutely dissatisfied with our first, and final, engagement with this firm.
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