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Businiess name:
Rooms To Go - Plano
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Review by:
citysearch c.
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Review content:
I bought a sofa set at Rooms to go and the seat cushions are JUNK. From what I understand they have changed the company that makes their furniture. The company makes it for a cheaper price so they get a bigger profit and the quality has gone WAY down. The repairs guys that have come to my house about the problem have said that it is becoming more common that the cushions are not lasting with normal use. Imagine my surpise when the cushions look old and flat after ONE MONTH of use. Niether my husband nor I are over 190 lbs. And we don't have older kids, only a six month old! So it is not like we have over used or abused the sofas. The customer service deparment is beyond bad. You get different anwsers from different people. And the supervisers are WORST, very bad attitudes. I will say they were nice enough to send new cushions for my sofa and loveseat, even though they are the SAME type of cushions and only look nice for a month. I have picture to prove it. But they call it wear and the
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