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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
The customer service there has gone downhill for years, but this Saturday they scratched our car! When we got the car back from an emissions test (3 hours later than promised) there was a large new scratch by the driver's handle. Manager Randy had the nerve to say 1) he was standing next the mechanic the entire time he worked on the car (which is completely unbelieveable), 2) we couldn't prove they did it!, and 3) that because we had a dent --barely visible-- at the other end of that quarter panel, we'd eventually have to repaint the car anyway. We left furious. I've never been treated so badly by an auto shop! We're filing complaints with corporate.
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