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Businiess name:
Arhaus Furniture
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Review by:
Guest
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Review content:
I normally don't do reviews of products but have gotten fed up with being a reasonable customer and being given what I consider to be the brush-off.
We purchased this lamp from Arhaus in late 2013. Little over 1 yr 6 months total. There is widespread rust showing on all the chrome portions noticeably affecting the lamps look, two of the leg dowels are showing the start of a crack from the weight of the lamp, and the crank to move the light up and down never worked (we were ok with it since it's more of a feature then a use), after contacting customer service we were given numbers of local repair people that are from an Arhaus-specific list. To a man they said the rust is the result of poor workmanship and they don't work on it.
We returned to customer service and shared the status of the situation and offered to speak to any one else they might recommend, they said we could look on our own but the most they were planning on reimbursing us for was $100. LESS then 8% of the total cost of the lamp! This is a floor lamp that we operate with a light switch. No moving it around, kicking, scratching, um it's a lamp...the lifetime of which is 1 year and a half? Not completely fair since the light still works but still.
We accepted the offer seeing little recourse aside from letting everyone else know that we have no intention of purchasing anything from Arhaus again. I'm proud to be from the USA and back it's products. What happened to the pride in what they produce? If you make a mistake, correct it. We bought a couch from them seeing the video on what they represent to be their quality craftsmanship. Not so much when it comes to their other offerings I guess.
Just a warning about Arhaus that I'm throwing out here into the electronic wind, hopefully it comes to your attention and makes you think twice about purchasing from this company.
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