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Businiess name:
Leather Sofa Company the
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Review by:
Guest
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Review content:
Buyer Beware - especially of the warranty! I have never written a bad review online of any company, but felt the consumer needs to be aware of this. We purchased a $6,100 leather sofa from Marty at Leather Sofa Company. We were sold a 5-year warranty and told that it would cover everything - even rips, tears, burns, etc. What they failed to tell us was that it didn't cover poor workmanship and neither does Leather Sofa Company.
The leather on one of the foot rests wore all the way through on an edge in less than 4 years. We called the warranty company and were told they didn't cover it. So, I called Marty. He asked me to bring it in. They charged me to make the repair (and they put more padding in as it should have been to begin with) and then was told to make sure no-one puts the heel of their foot on it. Excuse me, but they are telling me not to put a foot on the foot rest???!!! When I told them that I felt they had mis-represented the warranty and that it was NOT "normal wear and tear" but obviously did not have enough padding, he told me I was lucky they would fix it! If paying to fix it was lucky, I'd hate to see what unlucky is!
I would not recommend Leather Sofa Company or at the very least, make sure you understand the warranty is not worth the paper it is written on!
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