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Businiess name:
Vandergriff Honda
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Review by:
Guest
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Review content:
My wife and me were there earlier this week and met with Eddie.
I had told Eddie that I need to have a "straight up honest buying experience". Unfortunately it was far from that.
We drove 45 minutes to see him because he said he would get us the best deal possible. The car that we had discussed about was no longer there - so we looked into another car. When we came back after the test drive we were shocked to see that he was trying to charge us an "extra 1200" for the warranty. We asked him that it was mentioned on the internet that the vehicle was certified so the price should have already included the certification cost - and he just casually said "Not with us" (Really?)
Then he just kept going back and forth with prices - we told him we were hungry - hadn't had lunch. He still went back and forth several times with "What if" scenarios and wasted over 30 minutes. Finally his manager Vishal came in and said "this is the final price" (which was way higher than what we were discussing with Eddie). When asked what about the promises Eddie had made to us he just basically said disregard that and they both walked out on us.
It was such a sorry sight for us to see Eddie being embarrassed by his manager. Then there was no counter offer made. Eddie did not even walk us out to the door. What we failed to understand is why did Vishal not give Eddie the final price right away and then would have saved all of us a lot of time and prevented humiliation for Eddie.
We went to another dealership and closed the deal the same day. Cars can be sold in a "honest and ethical manner" guys and the sooner you guys embrace this the better it will be for you and your customers.
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