Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Dick Van Dyke Appliance World
|
|
Review by:
citysearch c.
|
|
Review content:
They are so quick to take your money but not help you if some thing goes wrong. We spent $3000 on 4 different appliances. Three out of the 4 had something wrong at delivery. Four days after our appliances were delivered we started having issues with the washing machine. We were told by Raven the service manager that we could not return it until a technician came to our home and determined if something was wrong. They changed shocks on the washer but the problem was still not solved. We now have been told it is a loading issue... If parts were changed then something was obviously wrong. Dick van dyke has a 7 day return policy. We had our appliances delivered on Nov 10, we called with an issue on Nov 14th (within our 7 day return window), and a technician came to our home on Nov 17. But we were not in our 7 day return window.... Sounds like them stalling in order for us not to be able to return it.... We are hard working people that trusted a company to provide us working products.... Don't buy anything from them.
RESPONSE FROM Dick Van Dyke Appliance World:
I apologize that you feel we may have mislead you with our most recent service. It is very common with the new high efficiency machines to believe isn’t operating properly. The technology used to launder your clothes is unique to the High efficiency market.
When we dispatched out our service technician to diagnose the off balance complaint, he diagnosed replacing the shocks. Unfortunately, on a new machine we experience only two types of failures with off balance complaints. The first failure would be the shocks, and the second would be a use and care issue.
After we replaced the shocks you said the off balance situation remained. Therefore, we sent out a different technician to look at the machine. The second technician spoke with the manufacture, and with their assistance, he diagnosed an improperly loaded washed. The high efficiency machines owner’s manual gives detailed instructions on how to load a high efficiency washer. I’m glad to hear that my technician went over the loading instructions and that eliminated the off balance problems.
We appreciate your business and hope to serve you in the future.
Respectfully,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|