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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
Washer was leaking so I called Monday morning. They couldn't get a service person out until Tuesday (so much for same day). Service took 10 mins to show where it was leaking & showed the transmission was going out also with a $450 estimate to repair our 12 yr old washer. Have lived in Springfield over 30 yrs & brought all our appliances from DVD, so immediately went back around noon on Tuesday & brought a new front loader with base. Sales Mgr. explained ithe unit was brand new but had been delivered to previous buyer who rejected it because it wouldn't fit under their cabinets. As such they couldn't sell as new but there was nothing wrong with it since it wasn't in their scratch & dent area. They couldn't deliver & install untill next day. When delivered the installer found all 4 legs on the base had been damaged & he requested a serviceman come out to repair them. Serviceman arrived same day & thought the legs had been damaged moving items washer around on the showroom carpet. He ordered 4 new replacement legs on Wednesday. The following Monday he arrived & replaced the legs, leveled the unit & ran a test wash to confirm everything was OK. So much for the radio ads where the lady has a repair man come out, decides to buy new & has it delivered & running the same day. Also beware of buying floor room samples without having the legs checked out first for damage. So much for their service being better than the big box stores. DVD isn't what it used to be 30 yrs ago.
RESPONSE FROM Dick Van Dyke Appliance World:
Mr. Rutter,
Your purchase was entered into our database at 3:54pm on November, 18. If your purchase was made before noon we would have been able to accommodate the same day request at no additional charge. The regular sale price of this unit is $998.99 which we marked down to $887.99 because of the reasons you mentioned. Even with the discount you still received our 5 year 10 year protection plan for free. As with any floor model, we discount the unit and inspect it. We apologize that the legs on the unit missed our inspection and appreciate your patience while we resolved the issue. Regarding the initial service call, our advertising states service within 24 hours. Same day does happen often which you may see from a customer testimonial, but we still met our advertised promise of within 24 hours. We will strive to improve based on your feedback however. I will speak with our team about floor model inspection.
Sincerely,
Paul Rieken
Dick Van Dyke Inc. Sales Manager
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