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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
In 2009 we bought a GE Profile topload washing machine from DVD. Within 2 months, we had them out for the first repairs on the machine. Three months and several repairs later (shocks, balance ring, mode shifter, split ring, inner tub), GE finally replaced the entire unit. Less than 2 years after that, DVD was back out to replace the mode shifter and motor on the new unit. Fast forward a few years, and it's breaking every month. Two months ago, it was the mode shifter (again!). Last month, the motor (again!). Now, it's a communication board (and water is leaking from somewhere). All this for a washer (actually two, since the first was replaced within 6 months) that's less than 5 years old! Of course, every time it breaks, we have to schedule a service call to diagnose it. Then it's 5 business days for the parts to come in, followed by scheduling another service call. So, the washer is down for 1-2 weeks every time it breaks. The only upside is that the washer came with a 5-year warranty from DVD, so at least I don't have to pay for the service calls.
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