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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
The worst customer service ever. Called on the 5th to have my washer, which is under warranty, fixed. It is now three weeks and 4 service calls later and my washer is still not fixed. They are waiting on yet another part. And I have to keep calling them to find out the status of my order. When I called today to speak to a manager they had gone to lunch together. So my question is, Who's minding the store? Do not buy from them you will regret it.
RESPONSE FROM Dick Van Dyke Appliance World:
Unfortunately, I am unable to research your situation because of the limited information available to us from your review. We have a third party administrator handle all of our customer reviews to add creditability to the process.
Therefore, If you would like to give me a call at (217) 544-8180 and select option 2, I will gladly research your service history. We appreciate the opportunity you are giving us to resolve your complaint.
Thank you,
Tiffany Ogden
Customer Satisfaction Supervisor
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