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Businiess name:
Dick Van Dyke Appliance World
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Review by:
citysearch c.
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Review content:
I bought a Fisher Paykel top loader dryer 4 years ago, after 2 years I started having trouble and needed frequent service. After 2 more years, Dick VanDyke declared it a lemon and ordered a new Fisher Paykel dryer---BUT insisted I had to pay $40.00 delivery fee! (on a dryer they were bringing to me because of switch out for my lemon of a dryer---I had to argue for a long time on the phone before the fee was waived!) I got my new dryer in September and it quit in October. Service department said it needs a new motor---. I received a call from the Manager of the service department asking me to call Fisher Paykel and put in a complaint file regarding my 2 LEMON of a dryers so that Dick Vandyke could track getting me a motor sooner than December---I did as asked. Following week I received a call that the moor should be here in 2 days----week went by no calls! Finally I call and no has a motor and no motor available till December. I received multiple apologizes stating that "didn't realize no one had contacted you and that we are waiting on response from Fisher Paykel. Meanwhile I am carting wet clothes around to dry in the currently cold weather. Dick Vandyke said I could not exchange out for a different brand-----I have called service and sales and no one has answers or will come to phone to tell me what is going on!!! Very frustrating and very disappointed as I have purchased a stove, washer, microwave from Dick Vandyke BUT no more will I be a customer!
RESPONSE FROM Dick Van Dyke Appliance World:
Dick Van Dyke Inc. apologizes for any inconvenience we may have caused with your recent service experience. I understand how frustrating it can be when an appliance fails prematurely. I was relieved to find out you received our exclusive 5 year 10 year warranty when you purchased your appliances. The exclusive warranty enabled you to receive a brand new appliance at no cost to you after using it for two years. I apologize that you felt having to pay the $39.99 delivery fee was an exorbitant cost for a brand new appliance.
Dick Van Dyke Inc. appreciates your patience and looks forward to your future patronage.
Respectfully,
John Shepherd
Sr. Vice President
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