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Businiess name:
Schmidt Mechanical Group, Inc.
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Review by:
citysearch c.
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Review content:
Terrible customer service and terrible Technician support. We were on their maintenance plan. TOTAL WASTE OF MONEY! They never fixed anything or cleaned anything. I truly had to call back one time after the tech left because our Units weren't working. Come to find out the Tech had forgotten to turn back on the electrical panel for the units!!!!! Then another time I had to call literally two weeks after service because of an issue and come to find out that it was something that could have been cleaned the two weeks prior!!! They still charged me for the fee for coming out the second time and to fix the cleaning issue. I do not recommend. Have now changed to another company to service our units and we are so much better off.
RESPONSE FROM Schmidt Mechanical Group, Inc.:
8/2/14 – Carey – Thank you for bringing this situation to my attention. First and foremast, I would like to apologize for any inconvenience we may have caused you, as well as any miscommunication from our Service Department, Office Staff, or Accounting Department that had lead to your distrust in our company. Our team is highly-trained and qualified; I am discouraged to hear your negative experience. Above all else, providing excellent customer service is our main goal and is unfortunate you were not treated with the respect you deserve. Given the opportunity, I would like to learn more details about your case and to be able to make things right. Please contact me at your convenience.
Keith Schmidt
President
210-444-9418
info@schmidtmechanical.com
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