Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Luna
|
|
Review by:
sarah k.
|
|
Review content:
I was warned by my mother in law, who used Luna less than a year before we did, that we shouldn't use them. But, we had three other estimates and they offered the best price. HOWEVER, I have now taken off FOUR days of work as a result of this hell of an installation process. They "burnt" the carpet when they seamed it so it has slowly browned all down the seam (about six to eight inches out). In order to fix it, they had to send an inspector who only works during the week and not in the evenings (2nd day off work); he is the one who diagnosed the problem; then, for "insurance purposes" they had to send a second inspector to confirm the first inspector's diagnosis. Of course, this second inspector only works during the week and not in the evenings (3rd day off work). So here I am waiting at home having taken my 3rd day off work and I call Luna to find out what time he'll be here only for them to try and tell me that I never scheduled an appointment. Excuse me? I NEVER scheduled the appointment? You mean your unprofessional and unreliable company DID NOT properly input my appointment because believe me, I wouldn't have taken a day off of work for some imaginary appointment that I have been waiting four weeks for and that we went back and forth trying to find an available date that worked with my work schedule for. Then, in order to apologize, they tried to offer me $100 off my next purchase. That's about when I lost my cool. You seriously think I'll ever shop with Luna again. So here I am waiting for the manger to call me back so I can schedule yet another appointment and take my 4th day off work; not to mention, there is going to be another day I have to take off when they come to replace the carpet they ruined. however, it is crap! We've had it barely under a year and it looks old and worn in and even with the upgraded pad, it's not comfortable at all. You get what you pay for couldn't be more applicable than in this situation. It's my own fault for hiring them when I was warned by my MIL and the reviews.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|