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Businiess name:
Barks 5th Avenue
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Review by:
citysearch c.
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Review content:
We have been coming here over a year, as long as we had become dog owners. After going to other groomers now, Im not sure why closing time was the pick up time after dropping off before 10am, like requested. Our dogs didnt stay there less than 8-10 hours a day. Our new services have yet to be over 4 hours.This day was not even different, we picked up our dogs at closing time, to notice one of our dogs eyes were so bloodshot red, she looked like she had been choked so hard, the eyes almost popped out. I had never seen this before. The employees didnt seem to notice, until we pointed it out. My dog jumped into my arms and I could not speak. My husband asked most of the questions to the owner, we were told it was hemotoma of the eyes, caused possibly by pulling on a leash. I felt there was some negligence on their part, but nothing was admitted to us. I lost sleep thinking of what possibly could have caused this, certainly not pulling on a leash (10 pound pup) dont want to think of what really happened. How long do you have to pull on a leash for your eyes to become bloodshot red? I was practically in tears when we walked out of there, and to this day never recd a phone call to follow up on how our dog was doing. I want to make people aware, our dog is good after weeks of recovery. I dont want this to happen to anyone else. And yet to have anything like this happen again at the groomers. They lost our loyalty and trust and therefore we moved on.
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