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Businiess name:
Mary Brown-State Farm Insurance Agent
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Review by:
citysearch c.
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Review content:
This is the worst office! They are the biggest scam artists. My rate kept going up and up and up. I went into the office to speak with someone, I didn't know who because every single time I went in, I'd have a different rep because they have the highest turnover in that office. I spoke with Lorie Schwingel. I have sympathy for whoever has the misfortune of having to deal with her. She is rude, hostile, and unhelpful. She barked at me there was nothing she could do to lower my rate and wouldn't even look up from her computer. I ended up comparing my first bill with my latest bill and it turns out she had added little things to raise my bill that I never asked for and had me down for more mileage than I actually drove a year (and she never asked me how much I actually drove a year before she did that). I called another company who informed me that there was plenty she could have offered me to lower my rate such as taking an online course. I immediately ended my service with this office and wrote a complaint to Rick Limegrover, who never responded! Of course, he already had my money so why would he care? I don't understand how he runs a business allowing his staff to scam people and provide such unethical customer service.
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